As a Project Specialist at Pearson, you will oversee projects of varying complexity to ensure high-quality outcomes. You will manage communications with customers, employees, and vendors while establishing and maintaining project timelines to meet or exceed expectations. Additionally, you will provide guidance to employees and customers on developing optimal solutions and effective project management. **Primary Responsibilities:** + Accurately set up orders and project specifications in iQuote and Monarch, ensuring all necessary supporting instructions are included. + Provide outstanding customer service to Pearson customers and employees, driving high satisfaction and account retention. + Manage projects from start to finish with extreme accuracy, including organizing proofs, closing tickets, filing completed jobs, and invoicing customers. + Coordinate with customers, vendors, and internal teams to establish project schedules, resolve discrepancies, and ensure smooth execution. + Oversee procurement activities, including obtaining purchase orders, reviewing vendor proposals, and coordinating vendor services. + Lead customer communications, including meetings, pricing requests, and billing inquiries, while collaborating with finance and production teams. + Participate in continuous improvement efforts, process adherence, and special projects to enhance efficiency and service quality. **Required Knowledge and Experience:** + Bachelor’s degree or equivalent work experience required. + Minimum of three years' experience in a project management or customer service role. + Demonstrated ability to handle multiple, parallel projects. + Exceptional written and verbal communication/interaction skills. + Effective organizational skills with the proven ability to manage and coordinate the efforts of others. + Knowledgeable in the technical requirements of scannable forms. + Experience with Pearson, software, press and bindery functions to include the type and capability of presses and bindery equipment including mailings and report assembly. + Strong problem-solving skills and attention to detail. + Exceptional computer skills required, to include Microsoft SharePoint suite, and SmartSheets. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** CUSTOMER SERVICE **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** On-site **Req ID:** 18288