Job Title: Operations Representative

Job Description

As an Operations Representative, you will ensure operational excellence by supporting both internal and external carriers and customers. The focus of this position is to assist with managing carrier information and ensuring the accuracy of load information within our customized software systems. The Operations Representative performs operational work with a sharp focus on data integrity, efficiency, and quality.

ResponsibilitiesConfirm pick-ups and deliveries, request new appointments, request and follow up for paperwork, manage event logs, and track and trace shipments per SOPs.Validate and ensure the accuracy of load data in our systems.Monitor load board, phone, and assigned email accounts to respond to customer and carrier requests.Carry out assigned operational activities and meet prescribed service level agreements.Document milestone events, gather and communicate information for proper problem resolution, resolve routine exceptions utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.Focus on internal and/or external customer needs, recognize service issues, implement customer-focused practices and/or escalate when appropriate.Follow through on customer requests to ensure satisfaction; where applicable invite feedback and seek suggestions for improvement.Build and maintain relationships at the appropriate level and work collaboratively both internally and externally to achieve positive outcomes.Complete activities with accuracy and compliance to company and customer standards.Contribute to the department’s efficiency by identifying and/or implementing operational enhancements.Understand available tools and resources and how to best leverage each to implement efficiencies.Essential SkillsLogisticsSupply chainCustomer serviceCustomer supportAdministrative supportData entryMicrosoft OfficeOutlookMicrosoft ExcelAdditional Skills & QualificationsCustomer Service / Support MindsetAttention to DetailProblem SolverSelf EfficientWork Environment

In office 5 days a week. After training and once you have shown you can work independently, it will be 4 days in office and remote on Friday. Working hours are from 7:30 AM to 4:30 PM, with possible flexibility to 8:00 AM to 5:00 PM if needed.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,TN.

Application Deadline

This position will be accepting applications January 13, 2025.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Memphis,TN.

Application Deadline

This position will be accepting applications until Jan 13, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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