RESPONSIBILITIES

Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does NOT include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed e.g. regulatory reportingReceive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.Build a positive, collaborative team environment with other Lifecycle safety team membersParticipate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s Degree in a scientific or healthcare discipline ideally with 1-2 years’ similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.Excellent written and verbal skills in English and required languageExcellent professional telephone behavioral skillsAbility to work flexibly, organize own workload and effectively manage competing priorities.Excellent attention to detail and accuracy maintaining consistently high-quality standards.Ability to establish and maintain effective working relationships with coworkers, managers and clients.Willingness to learn new skills and flexibility to support business needsApply knowledge and expertise, to contribute to and provide solutions to process improvement

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com