Element has an opportunity for an Operations Specialist for our Acton, MA facility.
Responsibilities
Auditor onboarding
Manage approval process.Create auditor accounts in EQMAssign initial training in Training PortalSubmit New Vendor forms to ElementAnnounce new auditors to organization quarterlyHold live EQM training session with new auditors before their first auditAnswer questions from accounting about auditor ratesAuditor changes
Rate increases/new PO’s and EQM updates. Adding a standardPoint person for any informational auditor updates – email/phone # changes. These changes must also go to ElementTraining Portal –Point person for loading training, creating quizzes if needed. Help external users with passwords and assisting Help Desk to help employeesAssign training to new employees at their manager’s requestTrack employee training by running reports quarterly and ensuring assignments are completedComplete office orientation training with new employeesTeaming Session -Conference Coordinator – sign contract with hotel, promote the event, manage registrations and finalize event orders with the hotelDrive conference planning, schedule meetings pre and post conference to develop content and review results and feedbackLoad all presentations into Training Portal with quizzes post-conferenceSend feedback survey to employees
Customer and Employee Engagement
Work with Operations and Quality on the management of customer complaintsPlan and host online holiday celebrations – Halloween, Earth Day, etc.Coordinate volunteer outingsCommunicate to employees at management request – announcements, new babies, early release days, etc.
Office Management
Enter client purchase orders in the databaseReview invoices for copier, Shred-it, FedEx, etc. and send to Jhasmil for paymentSend FedExes and mail items as needed. Manage Pitney Bowes meter – order supplies and add postageGeneral mailbox messages received in Outlook and distributed.Create PO’s when needed (Access Database – perhaps this can be moved to Excel.)Order office supplies as needed and approve office supplies/outside services less than $500Phones – Maintain office extension list, assist new employees with phones/voicemail/assigned extensions/direct numbers. Manage receptionist greetings, including holidays Point person for building owners –Manage Alarm System with American Alarm. Log onto the Brivo system to program entry fobs and disable those from departing employees. Main contact with American Alarm for calls if the alarm goes off
Other
Purchase Company Logo Items - Send Holiday gifts to auditors and staff, handle ongoing requests for gifts as needed.Schedule All Hands meetings - Contribute slides on employee anniversaries, new auditors. Distribute scrubbed slides to full time auditors after the meeting.ANAB Office Audit – audited for the topic of Auditor Competency; shared auditor records on file. Scrub auditor and onboarding files pre-audit.Survey Monkey – Log on using NQA account when needed for post-conference survey and others.Go to Webinar – NQA still has an account that is renewed annuallyMetrofax – manage account, renew yearly, distribute instructionsChanging user passwords in EQM – for clients, and for auditors if needed Skills / Qualifications 3 years of customer service experience Ability to solve practical customer problemsAbility to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule formA valid driver’s license, with an acceptable driving record under Element’s policyAbility to remain calm when faced with mounting pressure related to deadlines and multiple prioritiesWell-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respectAbility to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”