Job Title: Operations Specialist

Job Summary: As the Operations Specialist, your primary role is to establish and optimize operational processes for Upward Title in Washington, a new market for the company. You will be instrumental in developing and implementing efficient workflows, ensuring compliance with state regulations, and leveraging technology to enhance overall operational effectiveness. Your primary focus will be on setting up and standardizing processes at the branch level, ensuring proper workflow with the National Operations Center.

Key Responsibilities:

· Process Design: Develop the company operational processes to optimize efficiency of the escrow assistants and closers in customer-facing roles. Collaborate with National Operations Center to develop and integrate a standardized workflow between NOC and the branches.

· Technology Setup: Support technology in the development and optimization of our systems for Washington state. Optimize document libraries and templates for Washington state operations.

· Training and Documentation: Provide guidance, training, and support to national teams on Washington state procedures and norms to ensure a high level of team performance. Maintain thorough documentation of operational procedures and updates.

· Collaboration with Stakeholders: Work closely with cross-functional teams, including sales and customer service, to integrate process improvements that enhance customer satisfaction. Implement strategies to enhance customer satisfaction and maintain strong client relationships.

Qualifications:

· Minimum of 3 years of experience in operations preferably in the real estate or title industry.

· Proven track record of successfully implementing process improvements and optimizing workflows.

· Strong analytical skills with the ability to identify areas for improvement and develop effective solutions.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

· Proficiency in using technology platforms and tools to enhance operational efficiency.

· Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

· Knowledge of industry regulations and compliance requirements at the WA state and local level.