JOB TITLE: Operations Supervisor/Crew Chief REPORTS TO: Operations Manager or Senior Operations Supervisor DEPARTMENT: Operations LOCATION: Erlanger, KY POSITION SUMMARY: The Operations Supervisor is responsible for day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Directs, monitors, communicates with and evaluates all field employees in his/her assigned area · Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users · Ensures maintenance of qualify field operations through daily contact, oversight, communication and evaluation · Assists with preparation of employee evaluations and field crew contact reports · Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing · Ensures operational response exceptions are brought to closure with appropriate action · Provides staff counseling and guidance and information regarding AMR Operations · Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff. · Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units · Implements and enforces company policies and standards · Performs direct ALS patient care activities · Maintains communication with other agencies and departments · Serves on committees with other departments to set policies and generate ideas · Performs other related duties as required · Prepares reports and manages projects as assigned by Operations Manager or Regional Director · Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed · Attends scheduled meetings as required by Operations Manager or Regional Director · Responsible for complying with all local, state, and federal employment laws and company policies · Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc. · Responsible for developing and maintaining department budgets · Responsible for adhering to all company policies and procedures · Directs AMR resources during mass casualty/disaster operations · Adheres to and complies with information systems security. · Attends information security training when offered. Reports information systems security problems · Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results · Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures. MINIMUM QUALIFICATIONS: Education/Licensing/Certification: · High School diploma or GED. Current CPR, PHLTS and ACLS certification, or equivalent credentials. Some advanced education preferred Experience: · Three years EMS experience required. · Paramedic field experience required EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options.