Job Description

The Operations Supervisor for the Product Success team will oversee a group of specialists who support RX Global’s Digital Products initiatives. This role is responsible for ensuring the team’s day-to-day operations run efficiently, deliverables are met with accuracy and timeliness, and collaboration with global stakeholders remains strong.

The supervisor will manage performance, coach team members, and drive process improvements that enhance the quality and consistency of support provided to RX’s Digital Products team. This role requires a strong balance of operational discipline, people leadership, and stakeholder management. The ideal candidate has experience leading teams that support global operations or digital products, a solid grasp of workflows and metrics management, and the ability to build a culture of accountability, agility, and continuous improvement.

Accountabilities:

Strategic Partnership with Various Stakeholders

Ensure a proactive and consultative relationship with all business units supportedMonitor shows and constantly partner with stakeholders in terms of activities team will supportContinuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members

Employee Management

Ensure new employees are oriented to the organization, its policies, facilities, etcFacilitate Employee growth, training and progress through various meansDevelop and implement PIP if performance is not adequateLead regular teambuilding activities including strategic planning, RE Cares, etc.Approve and monitor daily team attendance through HR TeamwareAttrition – maintain annualized negative attrition at or below 10%Regularly review the needs of employeesHelp, discuss, evaluate and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solution

Reporting

Submit regular operation performance status reports to local RX leadership and stakeholdersProduce monthly performance update and other relevant reports to BU stakeholder

Operational Improvement

Stakeholder Management – conduct regular operations review and execute action items agreed with the business unitManage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.Receive, review and monitor and manage workload and assignments of the teamManage stakeholder expectations regarding deadlines, quality and efficiencyDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsDevelop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsOperations Standard – support compliance with established processes

Hard/Technical, Soft Skills and Complimentary Skills:

Strong knowledge in Microsoft Word, Excel and PowerPointStrong analytical, quantitative and deductive reasoning skillsPeople and Performance Management experience is requiredExperience in events and events management a plusStrong written and verbal communication, problem solving, project management, delegation, and mentoring skillsStrong sense of ownership relating to tasks and responsibilitiesAbility to work under pressureDeadline-driven and attention to detailOrganized and very systematic in handling tasks at handVery proactive in stakeholder management, project ownership, team coordination, and team engagementVery decisive and results orientedProject and time management skills demonstrated by the ability to manage a number of projects at the same timeStrong commitment to performance and team successAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Qualifications/Requirements:

Bachelor's/College Degree in marketing, business management or other related fieldsMust have at least 5 years’ of working experience in the similar capacityApplicants must be willing to work in flexible/rotating schedule depending on business needs





 


 











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