The Operations Supervisor manages the daily activities of employees, ensuring compliance with quality standards and proper procedures. This involves guiding employees in error resolution, complaint handling, and dispute management. The Supervisor conducts performance evaluations, organizes work schedules and assignments, and facilitates necessary orientations and training. Additionally, the Supervisor clarifies work procedures and policies to the staff, assesses employee performance, and recommends personnel actions.

Key responsibilities:

Overseeing daily duties to ensure quality and adherence to procedures Providing guidance on handling errors, problems, complaints, and disputes Conducting performance analyses of employees Coordinating work schedules and duty assignments Conducting orientations and scheduling training for employees Interpreting and explaining work procedures and policies Performing employee evaluations and recommending personnel actions Preparing and managing reports, manuals, correspondence, and other documents Reviewing records and reports related to payroll, production, and other workplace activities Coordinating activities with other supervisors and departments Implementing company or departmental policies, procedures, and quality/service standards Maintaining records, including inventory, personnel, orders, supplies, and maintenance documentation

The Supervisor plays a critical role in maintaining smooth operations, ensuring high-quality performance, and fostering a positive work environment.