The function is accountable in managing the following areas: + Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions + Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations + Recommend staff retention initiatives and create capacity plan + Manage and facilitate the corrective action process in partnership with the Manager + Conduct effective workplace planning and responsible for individual career development + Participate in the implementation of support plans for product integrations and company acquisitions + Actively drive improvements that increase productivity and staff effectiveness + Conduct appropriate recruiting actions to ensure candidates are available for hire + Participate in the implementation of new technologies and automation that ensure our ability to meet company business goals + Ensure that transitions are smoothly implemented, and all progress are reported to the business unit + Holds regular calibration exercises and check-point meetings with the REPH team, support groups, and stakeholders. + All adhoc related activities that a supervisor is reqiuired to deliver and all additional operational duties assigned by the Operations Manager. Qualifications: + Bachelor’s degree in any field + Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization + Proven success at managing change + Strong organizational, prioritization and delegation skills + Proven problem solving and analytical skills + Detail oriented and project management skills + Leadership Experience, and/or Certification and Experience in Quality / Reviewer Role is an advantage + Must not have any performance or disciplinary issues in the past 12 months + RELA 1.0 Graduate is an advantage but not required LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.