WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.

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A WORLD OF REWARDS

\n\nAnnual Salary of  Rate of £29,000\nSmart uniform provided \nFree and healthy meals when on duty\nGrow your Career your next position could be as a Guest Service Manager\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking \nGuest Experience Day 1 night stay with dinner and breakfast after successfully passing probation\nShort Term accommodation to support your relocation from other area of the UK\nModern and inclusive Team Member’s areas\n\n

What will I be doing?

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As an Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nEnsure efficient operation of Food and Beverage outlets and Front Desk\nControl the flow of customers and orders throughout service\nManage all transactions during service\nEnsure all outlets are staffed according to business levels\nMonitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality\nMaximise sales revenue through up-selling and marketing programmes\nManage guest requests in a timely and efficient manner\nComply with hotel security, fire regulations and all health and safety legislation\n\n

 What are we looking for?

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An Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in organising Food and Beverage service in a range of outlets\nFront Office experience in the hotel/leisure/retail sector\nExcellent supervisory skills\nExcellent interpersonal, communication, and delegation skills\nFlexibility to respond quickly and positively to a range of work situations\nCalm and organised\nCommitted to delivering high levels of customer service\nInterest in developing others to be part of a winning team\nExcellent grooming standards\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience as a Duty Manager\nPrevious experience at Supervisory level\n\n

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

 

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