Job Summary:

The Operations Supervisor is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.

Accountabilities:

Employee Performance Management

Ensure new employees are oriented to the organization, its policies, facilities, etcEnsure that employees follow the organization’s policies and proceduresFacilitate Employee Training and DevelopmentManage individual and team scorecard per monthValidate individual Productivity using trackers and / or telephone systemComplete Quality Monitoring for members of the teamMonitor, assess and provide feedback about employee’s performanceProvide ongoing guidance to employees in the forms of ongoing coaching and mentoringConduct performance appraisal on a regular basisComplete 100% coaching and Enabling Performance discussion with teamDevelop and implement PIP (Performance Improvement Program) if performance is not adequateProvide rewards program for employee accomplishmentLead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc.Approve and monitor daily team attendance through Attendance Monitoring ToolAttrition – maintain annualized negative attrition at or below 10%Support and drive 80% attendance in at least 3 major employee engagement initiatives during the yearSupport and drive 80% attendance in at least 1 major corporate social responsibility program during the year

Conflict / Crisis Management

Regularly review the needs of employeesHelp, discuss, evaluate and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solution

Reporting

Submit weekly operation performance status report to Reed Exhibitions ManagerGenerate monthly performance update to Business Unit stakeholderUpdate all necessary reports needed by StakeholdersEnsure all reports are accurate, updated and submitted on time

Operational Improvement

Productivity – Achieve specific and identified team targetsCompleteness and Timeliness – Achieve team deliverables within Turn Around TimeQuality / Accuracy – Achieve specific and identified team target accuracy and quality measuresStakeholder Management – conduct monthly operations review and execute action items agreed with the business unitReceive, review and monitor and manage workload and assignments of the teamManage stakeholder expectations regarding deadlines, quality and efficiencyDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsDevelop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsManage and facilitate the corrective action process, partnering with the managerConduct effective workforce planning and responsible for individual career developmentParticipate in the implementation of support plans for product integrations and company acquisitionsProcess audit – support annual process audit activitiesOperations Standard – support compliance with established processes

Other Qualifications / Requirements:

Bachelor’s degree or equivalent experience5 – 7 years of Leadership experience requiredStrong written and verbal communication, problem solving, project management and delegation skillsResponsible for team’s people leadership, employee engagement, staff development and performance managementHas a strong sense of ownership relating to tasks and responsibilitiesOrganized and very systematic in handling tasks at handVery proactive in stakeholder management, project ownership and team coordinationVery decisive and results orientedProject and time management skills, demonstrated by the ability to manage a number of projects at the same timeStrong commitment to performance and team successApplicants must be willing to work in flexible/rotating schedule depending on business needs

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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