TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking an Operations Supervisor to join our team in Tampa, FL. In this role you will be responsible for all aspects of a significant piece of our overall business for the installation technicians. Your responsibilities will include training, quality performance, productivity and daily management including tracking attendance and tardiness and addressing any disciplinary issues.
Why TAK?
Full TimePaid WeeklyCompensation: $80K - $95K annually, DOEFull Benefits Package (Medical, Dental & Vision)Paid Time Off401(k) with Company Match!25K Company Paid Life InsuranceIndependent Work & Team CollaborationCareer Development & Advancement Opportunities!The Role
Assist with technical requests, providing troubleshooting support and coordinating withtechnicians to resolve issues efficientlyCollaborate with Multiple System Operators (MSOs) to address needs, ensure seamless serviceintegration, and support operational goalsMonitor billing processes for quality control, ensuring accuracy and complianceOversee adherence to company policies, industry regulations, safety and quality standardsSupervise and support team members, providing guidance, training, and performance feedbackProvide quality internal and external customer service surrounding the “Company Values”Review and analyze daily field reports to track operational performance, identify trends, andaddress any issuesTrack and analyze KPIs to measure team and operational performanceIdentify areas for operational improvement and implement solutions to enhance efficiency andeffectivenessEnsure company tracking methods and systems are implemented to measure productivity levels, coordinate with fleet and tool managementOther job duties assigned by management Requirements 2-3 years as a Broadband Technician or equivalent work experience requiredPrior management experience preferredMust demonstrate competency of reading and written communications skills sufficient to work safely with equipment and process requirementsStrong analytical skills with a focus on quality control and complianceProficiency in operational systems such as VxField or similar platformsExperience with industry relevant software and proficiency in MS Office applicationsExcellent communication, leadership, and problem-solving skillsThorough knowledge of all aspects of construction (equipment management, cost control, scheduling, and safety)Basic computer skills with experience using MS Office Suite – Word, Excel, Outlook and TeamsRequires deep knowledge of construction practicesMachine and equipment operation with safety protocolsAbility to manage multiple priorities in a fast-paced environmentComfortable working indoors in confined spaces, poorly ventilated areas such as attics during extreme heat while being exposed to dust, dirt, noise, insects and cleaning solutionsComfortable working outdoors in all kinds of weather and at all times of the day or nightComfortable and able to perform work near power lines and electricityAbility to safely use weight-bearing equipment (safety harness and ladders) within the maximum weight limitations of the equipmentAbility to accurately measure distances, using tapes or other measuring devicesAbility to carry, climb, operate, and work upon an extension ladder, (approximately 28 ft. high and 75 pounds)Ability to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to perform job from high places (i.e., poles and roofs in addition to an extension ladder)Ability to use hand tools including electric drills, hammers, wrenches, and screwdriversAbility to safely walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders and fully loaded tool beltsAbility to work while standing 50 to 70% of the timeAbility to work with small components and wire to make cable connectionsValid driver’s licensePassing of all pre-employment requirements (MVR, Background Check, Drug Screen)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takcommunications.com.
Salary Description $80K - $95K annually, DOE