Location: East Midlands Gateway
Salary: £32,916.00
Hours: 40 hours per week 06:00 - 14:30 Monday to Friday

 

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. 

 

Your Tasks

 

Leading and managing and team to achieve and exceed SLAs Distributing work orders and ensuring the workload of the employees Steering, coordinating, and implementing processes as well as planning the daily business activities  First point of contact for all process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications  People management activities

 

Your Profile 

 

Experience of working with computerised systems Experience and understanding of working in a temperature-controlled environment an advantage Able to demonstrate reliability, good time management and organisation skills Good written and verbal communication. Good numerical skills and record keeping skills. Able to demonstrate excellent attention to detail. Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner. Strong customer focus.

 

We Offer 

 

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days   Pension contribution  A life assurance policy that pays out 4 x Salary   Employee Assistance Programme that provides you with confidential support, information, and advice to help you  Employee Discount Scheme through Benefit Hub Free car parking