Location: East Midlands Gateway
Salary: £32,916.00
Hours: 40 hours per week 06:00 - 14:30 Monday to Friday

 

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. 

 

Your Tasks

 

Leading and managing and team to achieve and exceed SLAsDistributing work orders and ensuring the workload of the employeesSteering, coordinating, and implementing processes as well as planning the daily business activities First point of contact for all process and technical faults and forwarding of reports to the involved departmentsIdentifying issues or problems and initiating corrective measures and success controlEnsuring SLA complianceWorking in the SAP systemParticipating in resource planning (staff and infrastructure)Creating and evaluating reportsEnsuring the quality and service level specifications People management activities

 

Your Profile 

 

Experience of working with computerised systemsExperience and understanding of working in a temperature-controlled environment an advantageAble to demonstrate reliability, good time management and organisation skillsGood written and verbal communication.Good numerical skills and record keeping skills.Able to demonstrate excellent attention to detail.Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.Strong customer focus.

 

We Offer 

 

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days  Pension contribution A life assurance policy that pays out 4 x Salary  Employee Assistance Programme that provides you with confidential support, information, and advice to help you Employee Discount Scheme through Benefit HubFree car parking