People and Performance Management

Ensure new employees are oriented to the organization, its policies, facilities, etc.Facilitate Employee Training and DevelopmentManage individual and team scorecard per monthProvide ongoing guidance to employees in the forms of ongoing coaching and mentoringConduct performance appraisal on a regular basis and participate in annual review processDevelop and implement PIP if performance is not adequateApprove and monitor daily team attendance

Conflict / Crisis Management

Regularly review the needs of employeesHelp, discuss, evaluate, and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solution

Reporting

Submit regular operation performance status reports to local leadership teamGenerate monthly performance update to BU stakeholderUpdate all necessary reports needed by StakeholdersEnsure all reports are accurate, updated and submitted on time

Operational and Process Management

Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive resultsWork in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsConduct monthly operations review and execute action items agreed with the manager and business unit partnersDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsManage and facilitate the corrective action process, partnering with the ManagerProcess audit – support annual process audit activitiesOperations Standard – support compliance with established processes

Qualifications:

Bachelor’s degree in any fieldMust have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organizationProven success at managing changeStrong organizational, prioritization and delegation skillsProven problem solving and analytical skillsDetail oriented and project management skills

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.