Title: Operations Support

Site/Location: Victoria

Reports to: Vice President of Operations, Senior Care North America

 

Job Description:

Operations Support will interact daily with the Project Management Team and other Project Stakeholders. The strategic focus of this position will be centered on administrative project support within the Operations department as directed by both the VP Operations Senior Care, and current Operations team.

Daily tasks will center around project organization and communication to support the delivery of both nurse call and electronic access control projects to senior living communities.

Proactive communication is pertinent and a critical function of this role throughout the life cycle of each project and until all assigned deliverables have been satisfied.

 

Responsibilities:

Work with Operations team to ensure projects are completed in a timely manner and documented appropriately Review tasks in Project Management tool and Salesforce and follow up with necessary parties Perform checks to ensure that documentation is being kept up to date and stored correctly Review project materials in ERP systems for accuracy and scheduling Coordinate weekly Operations meetings Assist with customer training and support where required Assist with the creation and delivery of technical documentation including CAD or PDF drawings Research variances, discrepancies and other queries that may come from accounting or Global Senior Care, and provide corresponding backup materials Other duties as required

Key Relationships:

Project Managers Client Trainers Customer Support Vice President, Operations Customers Warehouse and RMA departments

Education/Training:

Bachelor’s Degree

Experience:

3-5 years working as part of a project delivery team

Required:

Proficient in MS Word, MS Excel, and MS Office Demonstrated attention to detail and strong organizational skills Good communication skills both written and verbal Technical aptitude and good problem-solving skills Strong initiative and work ethic Able to multi-task and prioritize work well

Desirable:

Experience with Salesforce CRM Experience with ERP systems Experience with project management Experience working in customer service in a technology related role Experience using drafting software (i.e. AutoCAD)

 

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