At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Performs 2nd level troubleshooting of trouble tickets for outages and quality. Provides support for project. Finds ways to reduce trouble tickets in the network. Performs 2nd level escalation of outages and quality issues to Regional Operations. Performs postmortem analysis and documentation

DUTIES AND RESPONSIBILITIES

Resolves end-to-end B2B circuits (across all products) incidents both Wired and Wireless using all the Network Management Systems available to support the product.

Restores circuit thru all logical approaches across Globe.

Conducts joint testing, coordinations rerouting, change of facilities (logical) and configuration modifications until resolution with other support teams (NRC, RSC, INOC, Tier 2, and Field Support (ECOPS CFS, RGPM, etc).

Provides next level support for NRC, RSC and INOC for inhouse circuits.

Performs circuit and alarm clearing activities.

Provides premium support to Tier 1, Managed, and Hyperscaler Customers.

Supports and implements customer-related technical activities and inquiries.

Acquires extensive knowledge, training, and certifications to use the different Network Management System for management, monitoring, investigation and restoration of circuit incidents.

REQUIREMENTS:

1-3 years experience in a similar field or in the Telecommunications industry.

Knowledgeable on IT and Telecommunications technologies (see skill above)

Graduate of any Bachelor's Degree related to the field of work

Soft Skills: Strong communication and presentation skills, problem-solving, and process improvement.

Hard Technical Skills: Telco Knowledge: IP Networks, etc, Core Data (DIA, MPLS, DLL, IPL, IPVPN, DWDM, ROADM, etc.), Broadband (Fixed BB, LTE, 5G, Enterprise Voice, SDWAN), Mobile (Business Postpaid, Wireless VPN, etc.), ICT (Cloud Services, Data Center co-locations, Securities, etc.), Certification/License (preferred): ECE, ITIL, CCNA

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.