Operations Support Manager Job ID 220010 Posted 12-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative Location(s) Sydney - New South Wales - Australia **Play a key role in coordinating administrative operations within the Charter Hall account - support systems, reporting and process across Australia** **Be the engine behind a national property portfolio – drive consistency, compliance, and team performance** **Enjoy flexible working, career progression, and professional development – all in a supportive and inclusive team culture** Are you a proactive operations support professional with a passion for driving team performance, systems, and support services? Do you have a background in senior administration or team coordination roles and are looking for your next challenge in a client-focused operations role? CBRE is seeking an Operations Manager to join our high-performing team supporting the Charter Hall account — one of Australia’s most prominent property investment and development groups. This role is ideal for someone with strong administrative and team coordination skills, along with a continuous improvement mindset, looking to add value in a fast-paced and professional services environment. **About the Role** Reporting to the Account Lead, you’ll be the operational backbone of the account — ensuring systems, processes, and team support are running smoothly across the country. You’ll work closely with stakeholders and Administration Managers in each state to deliver consistent, high-quality operational outcomes. **Your Key Responsibilities** + Coordinate and support the delivery of administration, reporting, and systems functions across the national team + Manage a team of 5 Administration Managers around Australia to ensure consistent operational processes across the states + Drive compliance, process improvement, and standardisation initiatives + Monitor and track performance metrics in line with the Services Agreement (People, Financial, and Contract KPIs) + Support recruitment and onboarding processes to ensure a seamless employee experience + Oversee learning & development coordination, including training events and engagement initiatives **What You’ll Bring** + Proven experience in administration, business operations or support services — ideally in property, facilities, or professional services + Strong organisational and coordination skills with the ability to manage multiple priorities + A collaborative mindset and experience working with diverse teams across locations + High attention to detail and strong process improvement capabilities + Competency in business systems and reporting tools (e.g., Excel, dashboards, internal platforms) **Why Join CBRE?** + Work on a prestigious real estate account with a high-performing national team + Be part of a respected global brand with local expertise and a strong client focus + Access industry-leading training and professional development opportunities + Enjoy a flexible, inclusive, and supportive team culture + Build a long-term career with global mobility and advancement potential **About CBRE** CBRE is the world’s largest commercial real estate services and investment firm, with a strong commitment to delivering outstanding client outcomes and fostering a culture of innovation, integrity, and excellence. **We’re Inclusive, and We Mean It** We’re committed to building diverse and inclusive teams where everyone feels welcome and supported. We actively encourage applications from First Nations Peoples and individuals of all backgrounds. If you require any adjustments to the recruitment process, we’re here to help. Ready to be the operational engine behind one of Australia’s premier real estate accounts? Apply now and shape the future with CBRE. _\#WeAreCBRE_ *If you are successful you may be asked to complete a video interview as part of the recruitment process. *Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)