Operations Support Specialist, Claims - CH10KN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. + Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need + Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence + Assigning or reassigning claim tasks or customer transactions to appropriate party + Creating or updating professional correspondence including appropriate documentation within claim files + Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands + Entering and/or assigning new claim losses + Perform other duties as assigned + Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays + Demonstrating accountability by accepting and applying feedback received + Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request + Consistently providing professional, reliable, and prompt service; maintaining a positive attitude + Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others + Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS + Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience + Specific skillset may include: + Ability to process low-complexity tasks and other tasks as assigned + Continuing to learn and develop understanding of more complex work + Utilizes resources and knowledge to help make decisions and can identify when to involve others + Handles routine inbound and outbound calls, may require assistance with more complex situations and escalations + Utilizes tools and resources to manage workload and complete in a timely manner, avoiding repeat requests and escalations + Enters data into Vega accurately and timely with minimal changes needed + Knowledge and skills related to use of Microsoft office applications + Participates in RCPS and process improvement related conversations + Understands how to demonstrate behaviors and competencies required for role + Adaptable to change + Open to receiving feedback on progress + Willingness to learn more + Accountable for development and able to identify opportunities to focus on for performance and career growth + Participates in Workday Check In conversations and GROW coaching plans Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits) Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day. 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