HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Operations Support Specialist is responsible for following up on our customer’s insurance policy statuses, assisting agents and other internal teams, monitoring internal platforms and recording all updates in our internal database system.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Assist with insurance application status reconciliation to ensure customers are enrolled in plans intendedUpdate customer records with any new information pertaining to application status, changes to account, etc.Work with agents and carriers to ensure proper enrollment status, as well as locating any missing informationAssist with resolution for any enrollment and quoting platform issues that may arisePartner with different internal teams to provide/examine necessary data, as well as providing assistance when neededMonitor internal enrollment platform and nightly processes to ensure accurate dataStaggered nightly checks to ensure enrollment data is accurate, as well as making updates where necessaryPerform other related duties as assigned

Required Skills/Abilities:

High School diploma or equivalent1 year in a sales or client services-oriented support roleProficient in ExcelCapable of navigating data bases, CRM systemsAbility to work on multiple screensKnowledge of MedicareExcellent verbal and written communication skillsMust be self-directed and able to work well independently as well as part of a teamStrong time management and organization skillsAbility to handle multiple projects and shift priorities as necessaryExtensive phone skills, phone experienceAbility to provide coverage at night during certain times throughout the year

Preferred Skills/Abilities:

1+ years Medicare Insurance carrier experience

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com