Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **We’re Hiring for a Service Operations Supervisor!** **The Service Operations Supervisor (Wachs Water) (Hydrants & Valves) is responsible for safely and effectively managing the delivery of most aspects of project scope and planning field operations. In this role, the individual will also manage multiple crews, specialized vehicles/equipment, inventory on the trucks, building, material, the use of traffic control safety devices and special processes. The Supervisor will spend 65% of their time in the field.** **This is an onsite role operating out of the Memphis Dewatering branch. This is a Monday – Friday position. The crews will be working Monday – Thursday 10-hour days, so for the Supervisor their hours would be estimated. Travel is deemed local with excepts for meetings and training** **Monday – Thursday: 6:30-5:30 - Friday: Admin day and Field crew make-up day when needed. At this time, the Supervisor will oversee (3) crews** **Company vehicle assigned** **We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.** **Staff Management:** **Hire, train, and manage field service technicians** **Develop and maintain relationships with Business Partners for additional labor support** **Create work schedules and assign tasks to team members** **Provide guidance and support to team members** **Address and resolve any employee issues or conflicts** **Team Management:** **Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.** **Conflict Resolution: Ability to address conflicts within the team professionally and constructively.** **Motivational Skills: Inspire and motivate team members to achieve their best.** **Safety and Compliance: Proper PPE and Safety Training** **Ensure field service team follows all safety regulations and guidelines and provide in-the-field support to provide additional crew safety** **Develop and implement safety training for field service technicians** **Stay up-to-date on industry regulations and make necessary adjustments to comply** ​ **Customer Service:** **Ensure high levels of customer satisfaction through daily project communication and addressing any concerns or complaints** **Develop and maintain strong relationships with customers** **Collaborate with project management and sales team to identify and pursue new service opportunities** **Inventory Management:** **Monitor and maintain service parts and equipment** **Coordinate with procurement team to order necessary supplies** **Conduct regular inventory audits to ensure accuracy and minimize waste** **Budgeting and Cost Control:** **Manage department and project budget** **Identify and implement cost saving measures** **Monitor expenses and ensure they are within budget guidelines** **Quality Control:** **Establish and maintain quality assurance standards for department** **Conduct regular in-the-field inspections and audits to ensure compliance** **Implement corrective actions as needed to improve service quality** **Reporting and Communication:** **Prepare and present regular reports on project performance** **Communicate regularly with upper management on service operations and any issues or concerns** **Collaborate with other departments to improve overall company performance.** **Adaptability:** **Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.** **Decision Making: Make informed decisions based on organizational goals and guidelines.** **DAY IN THE LIFE: In this role, the working environment is based in an office with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 75 lbs. In addition, this role may require 15-20% of time in the field** **Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.** **Xylem does not provide visa sponsorship for this position** **\#LI-JTHOMPSON** Salary range: $63,600.00 - $101,800.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation