We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, to provide exceptional service provision and solutions to Underwriters.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Responsibilities
Manage Underwriting Assistants / Delegated authority administrators to ensure delivery of a high level of service, accuracy and subject matter expertise to the underwriting teams
Support recruitment and onboarding of new employees
Conduct annual performance reviews including goal setting and identifying development opportunities
Manage prioritization of workload
Lead in the knowledge and proficiency of underwriting systems, processes and procedures and future improvements
Review and enter new Underwriting submissions into appropriate system and manage any pre-modelling requests with Aggregation Team
Process policy slip data within agreed SLA
Manage policy endorsement adjustments on internal Underwriting systems within agreed SLA
Act business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems
Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines
File risk information and manage workflows on the document repository to ensure complete, accurate and timely audit trail.
Manage Quality Control and Contract Certainty queries
Support continuous improvement efforts through management of root cause problem solving and process improvement solutions
Participate in IT enhancement and upgrades for underwriting systems initiatives
Procedures:
Ensure that all policies and procedures are adhered to including company Standard Operating procedures
Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented
Undertake continued Professional Development and comply with The Hartford procedures
Other Duties:
The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford.
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