Aon is looking for an Operations & Technical Director The Affinity Integrated Services team is responsible for providing operations support across multiple Affinity businesses, ensuring the delivery of tangible business value including process optimization and realizable productivity. This role will lead the AIS operations unit, collaborating with various business units, and product/platform/service teams, to define and prioritize the AIS value delivery. This position will have a hybrid work schedule out of our Fort Washington, PA office. What the day will look like Operational Management: Coordinates day-to-day interactions related to production, accuracy, operational issues, client interactions, compliance, customer concerns, and process/workflow improvements for all units, bringing to bear both onshore and offshore teams. Strategy Alignment: Works closely with business stakeholders to understand the overall strategy and align AIS initiatives accordingly. This involves finding opportunities where AIS can add value, streamline processes, and improve operational efficiency. Performance Measurement: Establishes key performance indicators (KPIs), leading indicators and metrics to measure the effectiveness and success of AIS initiatives. This includes defining targets, tracking progress, and regularly reporting on the achieved value and benefits to partners. Project & Portfolio Management and Execution: Provides implementation of technology and solutions, defines operational requirements for technology, reviews key pain points, and needs, to resolve and carry out necessary processes and practices, systems monitoring and issue resolution. Partner Engagement: Works in partnership with internal team members, such as business unit leaders, process owners, and IT teams, to understand their needs, obtain feedback, and ensure alignment with business initiatives. Effective communication and relationship-building skills are crucial in this aspect of the role. People Leadership: Develops others by translating strategic direction and cascading across the team; seeks opportunities to involve team in key initiatives; and is accountable for developing direct reports and crafting succession plans. Leads resource allocation decisions to enhance effectiveness and sets standards for quality and performance expectations. Appropriately adjusts priorities, strategies and resources in response to relevant organizational changes. Budget Management: Monitors and leads the annual budget spend for AIS, delivering the department budget within target. Skills and experience that will lead to success Experience in insurance operations management, process design, vendor management, performance benchmarking, product and portfolio management with a focus on value realization and driving measurable outcomes. Strong understanding of customer-centric methodologies and strategies. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners. Analytical approach to analyze data, identify trends, and draw actionable insights. Exceptional problem-solving and decision-making abilities. Ability to work independently and run multiple projects simultaneously. Enthusiastic about delivering outstanding customer happiness and success. Knowledge of Healthcare professional liability a plus. Property and Casualty Producer Licensure Life and Health Producer Licensure, a plus Education Bachelor's degree in business or a related field. MBA or advanced degree is a plus. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position is $140,000 to $180,000 annually. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. We Offer You Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #li-am4 2554719