Join a dynamic team at Related Affordable Management (“RAM”), a nationwide leader in managing a diverse portfolio of multifamily housing developments. As a Operations Technology Specialist, you will play a pivotal role in supporting RAM’s affordable housing portfolio by working on the Property Management Software implementation and customer support team under the guidance of the Implementation Manager.
The ideal candidate is detail-oriented, highly organized, and eager to contribute to system enhancements and operational success. If you’re ready to make an impact using your analytical skills, we’d love to hear from you!
ESSENTIAL JOB FUNCTIONS:
Gather required documentation for property management system product implementations, ensuring all necessary information is compiled for a smooth transition.Complete implementations within established timelines, ensuring all milestones are met and the process is executed efficiently.Contribute to the Single Stack conversion process, spanning 18-24 months, ensuring careful coordination and execution of the project.Ensure all support issues are logged and resolved or assigned appropriately within the financial service desk system, prioritizing tasks and addressing recurring issues efficiently.Troubleshoot and support RA regional staff with RealPage software inquiries, coordinating meetings with system administrators and regional staff to resolve site-specific issues.Stay updated on policy changes and ensure updates are communicated effectively regarding system-level documentation and processes.Perform additional duties and contribute to special projects as assigned by the Operations Technology Manager.
WHY YOU’LL LOVE IT HERE
Lots of paid time off (19+ days!) – we value your life outside of work.Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programsMental health resources, such as counseling, are available to our team membersFertility benefits – such as surrogacy, adoption assistance and more!Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!#RAJobs
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Qualifications
Anticipated salary range:
$75,000 – $85,000 USD per year
This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.
POSITION REQUIREMENTS / QUALIFICATIONS:
2+ years of experience in property management system implementation, IT systems, or operations within the real estate or affordable housing industry.Strong analytical and problem-solving skills, with the ability to assess system data, identify trends, and recommend improvements.Strong organizational and project coordination skills.Ability to handle multiple priorities in a fast-paced environment.Excellent communication and collaboration skills, with a focus on user support and system optimization.Dedicated to exceeding expectations, leading by example, and by providing exceptional service.Willingness to embrace feedback and continuously improve.Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.Work Environment:
Remote opportunity, supporting a group of properties which may be in different US time zones.Must be able to adjust schedule as needed to ensure appropriate levels of support.Overview
Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.