Title  

Operations Transformation Specialist

Overview of Position  

The Operations Transformation Specialist supports the Global Housing Claims lines of businesses in partnership with Ops Transformation Leadership and Business/Functional SMEs to assess current state processes, metrics, and applications and then provide insights and recommendations for improvement.

What will be my duties and responsibilities in this job?  

Works under general supervision of the Ops Transformation leader and is assigned to specific initiatives across Global Housing Claims Operations.

Lead analysis on key operational processes for Global Housing Claims.

Establish a detailed current state outline utilizing process flows, operational metrics, financials, technology assessment, team structures, and subject matter expert interviews

Partner with other COO Functional areas like IT, CX, Data & Analytics to develop a holistic picture of the operation being assessed.

Research methodologies and technologies that could improve the current state.

Utilize analytical skillset and creativity to create insights and recommendations from the current state assessment that can transform operations to provide a better customer experience, a better employee experience, and create efficiencies.

Assist in the creation of cost/benefit analyses for proposed solutions.

Create concise, clear communications to review recommendations with leadership

Train on our enterprise technology solutions around Digital Self-Service, Artificial Intelligence, Automation, and Process Mining to utilize these tools in the analysis and recommendations related to this role.

 
What are the requirements needed for this position?  

Bachelor’s degree in finance, Computer/ Management Information Systems or related field or 5 years of professional experience in the function or similar activity outside the organization.

Proficiency with the Microsoft Word and PowerPoint to effectively communicate recommendations and analysis.

Advanced proficiency with Microsoft Excel to create analyses around metrics and financials.

What other skills/experience would be helpful to have?  

Bachelor’s degree in finance, Computer/ Management Information Systems or related field.

Applies expert problem-solving skills to the most complex of issues.

Applies sophisticated analytical techniques.

Schedule and coordinate team activities and resources.

Applies management concepts and practices.

Excellent oral and written communication skills.

Professional presence, polish, and demeanor to engage with clients.

Ability to build relationships and influence with internal leaders and clients. 

What are the working conditions and physical requirements of this job?   

General office demands  
 

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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