REQ12063 Operator, Security Control Room (Open)

POSITION SUMMARY:

Reporting to the Senior Manager, Security & Surveillance Technology, the Security Control Room Operator is responsible for monitoring all non-gaming related operational functions of the Security Department and other areas to ensure a safe, secure and comfortable environment within company operations is maintained.

PRIMARY RESPONSIBILITIES:

Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and reports security breaches.Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.Acknowledges, responds and records all alarms within appropriate time frame.Maintains All Security Systems.Monitors and coordinates communications during emergencies.Maintains and monitors radios and equipment.Provides assistance and information to security operations.Performs administrative tasks including reports and compilation of data statistics and analysis of metrics.Adheres to and exhibits pro-active leadership in accordance with MELCO's Health and Safety policy by assuming reasonable accountability for the health and safety of employees and for the working environment.Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company’s operations.Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.Ensure that workplace hazards and threats are minimized, and the health, safety and security.Monitors Retailers and Hotel environments as directed.Adheres to all company policies and procedures.Reports accidents, injuries and unsafe work conditions to superiors and relevant departmentsEnsures transparency and utmost confidently of proceedings and incidents reviewed and investigated from Security Control Room team.Performs other reasonable job duties as assigned by superiors from time to time.

KEY PERFORMANCE INDICATORS:

Ideas & Information are well communicated.Ability to work with others in a team. Cultural Awareness and understanding in a working environment.

QUALIFICATIONS:

Experience

Casino Security ExperiencePrevious CCTV experience or Technical background is an advantageExperience with security access control systems and Photo ID applications

Education

High School Graduate

Skills / Competencies

Competent use of Microsoft Suite of products and keyboard skillsHigh level of integrityAbility to demonstrate high level discretion and confidentiality.Good organisational skillsCapacity to withstand shift work and rotating shifts.Sri Lanka and English language – both written and verbalComputer LiterateAttention to detail

   PERSONAL COMPETENCIES:

Results orientated, demonstrates advanced business acumen and accepts accountability.Demonstrates advanced communication and interpersonal skills.Has a strong work ethic.Understands different cultures and diversity.Highly organisedConfidentFriendlyAbility to work without supervision.MatureCalm