REQ12152 Operator, Surveillance (Open)

POSITION SUMMARY:

The Operator, Surveillance provides monitoring and analysis of all gaming and cash handling areas and activity within the boundaries of company. Required to gather and analyse data from various sources. To ensure that any violations of the law, company regulations and/or illicit or illegal activities are logged and reported to the Specialist, Surveillance in a timely manner.

PRIMARY RESPONSIBILITIES:

1.  Maintain Effective Relationship with Internal Customers

Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.Use discretion in handling difficult situations.Use discretion in handling difficult situations with the assistance of a Senior Operator or Supervisor.Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.

2.   Work as part of a Team

Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel always informed.Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.

3.   Analyse information from information technology systems

Evaluate and analyse information from multiple sourcesRespond to situations identified through surveillance and computer analysis systems.Maintain control and confidentiality of Surveillance and computer systems.

4.   Operate Central Monitoring /Communication Console

Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.Label, file, document, and store recording mediums.Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.

5.   Survey Staff/ Customers Activity from the Monitor Room

Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.Monitor, analyse, and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

6.   Report on illegal activities

Monitor, detect, and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.Document all illegal activities using recording mediums and the appropriate electronic reporting system.

7.   Confidentiality & Policy

Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or useComply with all company policies, rules, regulations, procedures, and department ethics; and to perform all duties in accordance with the highest professional standards at all times　

8.   Adhere to all company policies and procedures.　

9.   Report accidents, injuries and unsafe work conditions to superiors and relevant departments.

10. Perform other reasonable job duties as assigned by superiors from time to time.　

QUALIFICATIONS:

Technical / Qualifications and Experience

Secondary School Graduate.Basic Mathematics.Computer literate.Previous Shift work experience is an advantage.Written and spoken in English is essential.No experience required as training will be provided.

Personal Competencies

High level of integrity.Good organisational skills.Observant.Self-motivated.Approachable.Attention to detail.