REQ10970 Operator, Surveillance - Nicosia (Open)

POSITION SUMMARY:

The Operator, Surveillance is responsible to provide monitoring, analysis and protection of all revenue generating activity within the boundaries of company. To ensure that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Supervisor, Surveillance in a timely manner.

PRIMARY RESPONSIBILITIES:

Maintains Effective Relationship with Internal Customers

Maintains a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.Meets the customers’ requirements and expectations through the prompt and accurate relaying of informationBuilds credibility with customers through professional behaviorUses discretion in handling difficult situations with the assistance of superiorsContributes to the effectiveness of the Surveillance team, by promoting a professional image and handling all situations with the required confidentially

Works as part of a Team

Builds credibility with other team membersContributes to team effectiveness by keeping informed and shares knowledge and technical skillsMaintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all timesProvides back up support to all team members, to ensure that the professional image and integrity of the Surveillance department is maintained

Analyses information from information technology systems

Evaluates and analyses information from multiple sourcesResponds to situations identified through surveillance and computer analysis systemsMaintains control and confidentiality of Surveillance and computer systems

Operates Central Monitoring /Communication Console

Observes and analyses gaming and cash handling areas, using advanced IT systems in accordance with the standard operating procedures (SOPs)Labels, files, documents and stores recording mediums     Reviews gaming and cash handling activities, to ensure procedures have been complied with and integrity maintainedEnsures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioningOperate advanced IT systems and communication equipment in accordance with operating requirements

Surveys Staff/ Customers Activity from the Monitor Room

Monitors staff and customers, in accordance with the “Code of Ethics, Conduct and Professional Behaviors” PolicyMonitors illegal/suspicious activity of staff and customers, within gaming and cash handling area, ensuring detected activities are reported to the appropriate personnelMonitors, analyses and reviews gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etcMonitors the integrity of gaming and cash handling functions, through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

Report on illegal activities

Monitors, detects and reports on irregular, suspicious and illegal activities, ensuring appropriate personnel are informedDocuments all illegal activities using recording mediums and the appropriate electronic reporting system

Confidentiality & Policy

Safeguards all confidential information, whilst exercising due care to prevent its improper disclosure or useComplies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times.

Adheres to all company policies and procedures 
Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

Performs other reasonable job duties, as assigned by superiors from time to time

QUALIFICATIONS:

Technical / Qualifications and Experience

High School GraduateBasic MathematicsComputer literatePrevious Shift work experience is an advantageGreek and English language – both written and spokenNo experience required as training will be provided.Knowledge of Microsoft Office

Skills/Competencies

High level of integrityGood organisational skillsObservantAttention to detail

PERSONAL COMPETENCIES:

Displays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyAchieves agreed objectives and accepts accountability for resultsDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable