Overview SOSi is actively seeking an Operator to join our team in El Paso, TX supporting a language services contract. Essential Job Duties Operates a web telephonic system. Responsible for providing timely and accurate customer assistance, answering incoming calls, transferring calls and connecting conference calls. Provides operator assistance connecting providers with patients and interpreters. Support continuous operations of medical and vocational providers calling to be connected with interpreters, Monday through Friday, 8 hours a day, including holidays. Monitor dashboard and identify when interpreters are needed; text interpreters using a distribution list when they are needed for calls. Transfer or conference calls to connect providers, patients, and interpreters. Collect accurate call data on web form for each call. Escalate any issues to Supervisor as needed. Other duties as assigned. Minimum Requirements Associate level experience as a telephone operator handling telephone calls, search functions, customer support, conference calls, emergency calls and data entry. Preferred Qualifications Spanish English bilingual is preferred but not required. Work Environment Work in a fast-paced environment in office setting. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.