**Overview** SOSi is actively seeking an Operator to join our team in El Paso, TX supporting a language services contract. **Essential Job Duties** + Operates a web telephonic system. + Responsible for providing timely and accurate customer assistance, answering incoming calls, transferring calls and connecting conference calls. + Provides operator assistance connecting providers with patients and interpreters. + Support continuous operations of medical and vocational providers calling to be connected with interpreters, Monday through Friday, 8 hours a day, including holidays. + Monitor dashboard and identify when interpreters are needed; text interpreters using a distribution list when they are needed for calls. + Transfer or conference calls to connect providers, patients, and interpreters. + Collect accurate call data on web form for each call. + Escalate any issues to Supervisor as needed. + Other duties as assigned. **Minimum Requirements** + Associate level experience as a telephone operator handling telephone calls, search functions, customer support, conference calls, emergency calls and data entry. **Preferred Qualifications** + Spanish English bilingual is preferred but not required. **Work Environment** + Work in a fast-paced environment in office setting. **Working at SOSi** All interested individuals will receive consideration and will not be discriminated against for any reason.