Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

Work under minimal supervision with a good deal of latitude for independent judgment.  Leads provide direction and quality control the work of less experienced technicians.  Works on non-routine and complex assignments within the Regional Operation Center that are varied in nature where evaluation and ingenuity are required.  ROC Leads are the primary department contact, in the absence of the Manager.  Must be very well versed with the soft tools that are used such as: Serve-Assure, Remedy, My World/Ubisence, Veex, PSMON, NOCBI, Tec-Trac, SevOne, Agora, Netwins & NetQ 

Responsibilities

Position is vital to Outside Plant/Inside plant, providing, real-time, technical and backend support for the field.  Service quality for between 1 and 500 customers can be impacted and improved through each ROC interaction.

Responsible for all duties of a ROC Operator I and II. Assigned to complex assignments involving problematic system issues and executive-level escalations related to customer premise, plant impairment, and outages. Performs in place of the Supervisor in daily operations when needed and will represent the regional operation center Supervisor in meetings related to the operations.   Conducts on the job training for lower level technicians and will assist them in performing more complex technical tasks, from the Head End through the tap and in the delivery of service excellence.   Provides training updates and reports to ROC Supervisor, identifying possible knowledge gaps of less experienced technicians.   Responsible for Quality Control checks of operators to ensure departmental accuracy & efficiency Other duties as required. Qualifications A minimum of 2 years as a ROC Operator II or equivalent work experience Must have demonstrated expertise in the interpretation of system design prints, advanced knowledge of the HFC network, basic knowledge of the Head End, and/or understanding, up to the cable modem termination system (CMTS) Must possess advanced office software knowledge and be able to prepare complex spreadsheet and office documents Must have excellent communication skills with proven abilities in fostering relationships within department and across functional groups Must possess and demonstrate positive leadership and appropriate decision-making skills Must regularly demonstrate reliability. Must be flexible in taking on multiple and varied assignments Prior record of exceeding expectations is desired Must be able to prepare & hold bi-monthly team meetings Must be able to hold monthly 1:1 meeting with team members

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

 

 

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $66,088.00 - $108,573.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.