Job Summary

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily 
monitoring operations of the Agency’s IT systems.

Key Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities 
to sharpen Production stability, stakeholders experience and overall service quality. 
• Identifying opportunities for automation within production processes to streamline operations and reduce manual 
intervention. 
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and 
chairing all investigation activities. 
• Being accountable for resolving the incident with workaround or permanent solution. 
• Participate in troubleshooting system and network connectivity problems before escalation. 
• Monitoring production metrics and performance indicators to ensure targets are met. 
• Ensuring compliance with safety and regulatory standards in production. 
• Other ad-hoc duties as instructed.

What we are looking for

• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and 
optimisation. 
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance 
operation efficiency. 
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to 
enhance operational efficiency. 
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and 
fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc. 
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage. 
• Able to work shift duties. o The shift hours are as follow: 
▪ 1st shift - 7:00 am to 3:00 pm 
▪ 2nd shift - 2:45 pm to 10:30 pm 
▪ 3rd shift - 10:15 pm to 07:15 am 
o The 8-day rotational shift pattern is as below: 
▪ Two days 1st shift, followed by 
▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed 
by ▪ Two off days.

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