Northern Light Eastern Maine Medical Center Department: Retinology Clinic Position is located: 925 Union Street Work Type: Full Time Hours Per Week: 36.00 Work Schedule: 7:15 AM to 4:45 PM Summary: Perform technical work-up and ophthalmic procedures; interview patients; prepare charts for clinic visits as well as preparatory paperwork for surgical procedures. Brief list of duties include, but not limited to Initial patient work-up, perform patient testing as directed by physician: tonometry, fundus photography, Optical Coherence Tomography (OCT), obtain and document patient history, assist physician in all aspects of vision evaluation and treatment performing vision check, basic history, medication review, administering drops, etc., and provide patient education/instruction (e.g. pre and post op surgical instructions, testing, medications, lid hygiene, drop technique, etc) as appropriate. Responsibilities: + Greeting customers, patients and co-workers with a friendly smile and using AIDET when appropriate (Acknowledge, Introduce, Duration, Explanation, Thank You). + Listens carefully and avoids interruptions in interactions with both patients and co-workers. + Acts as a role model for co-workers within the department or organization. + Adheres to badge, dress code, tobacco and other personal appearance policies. + Maintains and exhibits a professional, positive attitude towards co-workers, work, and organization. + Demonstrates a commitment to co-workers, job duties, and organization(e.g., team player). + Appropriately focuses on customer needs and expectations as part of the care team, making referrals or transitions when necessary + Uses appropriate chain of command. + Promptly and professionally assists physician with patient care. + Takes initiative to keep patient flow through the clinic maximized by adjusting job duties accordingly. + Able to learn new procedures and techniques, per physician request after documented training. + Works in a friendly, positive and professional manner with team members, applying and digesting constructive criticism as appropriate. + Supports and embraces change in job and organization. + Proactively seeks out solutions to problems for self, co-workers, patients, and visitors. + Continually develops skills and/or job knowledge. + Participates in skills training opportunities available to him/her. + Takes pride in the appearance and growth of organization and acts in a way to promote the same. + Has documented evidence of continuing education appropriate to level of practice and certification. + 100% documented evidence of attendance of staff/department meetings and/or reading/initialing minutes, memos and postings. + Completed iCare training as required for prior year. + Adheres to Code of Conduct and follows all applicable compliance policies/regulations. + Works safely and follows all safety policies; reports incidents or hazards immediately. + Practices appropriate hand hygiene policies. + Seeks ways to improve quality of services provided. + Able to scribe for physican, writing legibly and spelling medical terms correctly. + Keeps Certified Ophthalmic Assistant certification up to date. + Efficiently and accurately interviews patients and documents history . + Able to perform preparatory paperwork for surgical patients including scheduling office and surgical appointments. + Able to prep charts (EMR) to include running an updated schedule, placing proper paperwork in each chart and making proper notations on paperwork regarding patient's next visit. + Able to assist with procedures, using sterile technique to prep patient and taking vitals when appropriate. + Provides excellent customer service, both for internal and/or external customers. + Responds to communications (phone calls, voice mail messages, and emails) in a timely manner. + Consistent and reliable attendance, including communication and attempts to find coverage when legitimate issues prevent or inhibit attendance. + Ability to perform technical work-ups, patient interviews which include accurately performing (after documented training), lensometry, tonometry, amsler grid, pupil exams, visual acuity, ophthalmic history and general history. + Able to perform the following ophthalmic diagnostic tests (after documented training): Fundus Photography, Optical Coherence Tomography (OCT), and Visual Field. + Assist with laser procedures to include taking patient's vital signs, filling out laser paperwork, preparing patient for laser procedure and assisting physician with positioning as necessary. + Seeks out ways to reduce operating costs or increase efficiency within role/department. + Acts in a cost conscious manner with regard to use of supplies. + Makes effective use of time at work. + Manages hours effectively and checks API daily, working with supervisor to get rid of any overtime. + Other Information: Competencies and Skills + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + No previous experience required. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. Education + Required High School Diploma/General Educational Development (GED) Working Conditions + Potential exposure to diseases or infections. + Potential exposure to hazardous materials. + Potential exposure to noise levels being uncomfortable. + Potential exposure to very hot or cold temperatures. + Work with computers, typing, reading or writing. + Work beyond the regularly scheduled hours. + Lifting, moving and loading less than 20 pounds. + Prolonged periods of sitting. + Prolonged periods of walking. Position Ophthalmology AssistantLocation Req ID null