Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Monitors operation of the Engraving Shop during absence of the services manager. Responsible for providing the highest quality of customer service and sales support to all customers in the Engraving Shop and the satellite location at the Visitor Center on assigned days. Prepares reports of significant occurrences during the shift. Responsible for the issue, receipt, and control of cash. Issues cash banks to sales associate. Balances register readings to sales and funds. Prepares bank deposit and cash banks for the next day’s business. Maintains and enforces security for funds, merchandise, supplies, equipment, and property in accordance with directives and regulations. Ensures all store records are maintained appropriately. Must be alert to theft and take appropriate action. Responsible for specialty orders for Photo Crystal, T-Shirts, and Coins. Prepares and maintains Excel spreadsheet which accurately contains all the appropriate information required by the contractor for the specialty merchandise. Receives and verifies completed orders from applicable contractor. Prepares completed orders for customer pick up. Packs and mails replacement or reorders to offsite customers. Opens and/or closes the activity at the beginning and/or ending of the day’s business in the absence of the Supervisor. Inspects and secures facility at the end of the shift. May schedule training or conduct initial training instruction as required. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 46 lbs. with assistance. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications A minimum of one-year experience in a retail/service business, which demonstrates knowledge of retail/service operations and procedures, or equivalent leadership experience is required. Must have knowledge of business mathematics, cash handling procedures, and merchandising methods. Ability to lead the work of others. Ability to communicate both orally and in writing. Attention to detail is required. Working knowledge of a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.