OPS RESEARCH SPECIALIST INTERN - 72901469 Date: Jan 15, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 839833 Agency: Management Services Working Title: OPS RESEARCH SPECIALIST INTERN - 72901469 Pay Plan: Temp Position Number: 72901469 Salary: $20.00 hourly Posting Closing Date: 01/27/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) OPS Research Specialist Division of Real Estate Development and Management State of Florida Department of Management Services This position is located in Tallahassee, FL. Position Overview and Responsibilities: This position serves as the OPS Research Specialist Intern of the TRIRIGA support team under the general supervision of the Systems Analyst Administrator in the Division of Real Estate Development and Management (REDM). This is a responsible position that works collaboratively with REDM’s bureaus, other state agencies, vendors, and other stakeholders to create user manuals and other technical documentation, improve existing documentation, provide technical recommendations and testing, and provide customer service to meet user needs. Create and Improve Technical Documentation and User Manuals: + Work with the TRIRIGA Training Coordinator to assist with the creation and update of TRIRIGA user guides and operating procedures. + Create user guides and technical documentation for enhancements and gaps in user training. + Independently evaluate and revise existing documentation for REDM software with guidance from the System Administrator. Supports TRIRIGA Team Activities: + Assist the TRIRIGA support team with the development of documentation and other training materials for users. + Assist the TRIRIGA support team with the development of configuration items within the agency’s TRIRIGA, Report Services, and Content Management Systems. + Perform Quality Assurance Testing and Quality Auditing on developmental items within the agency’s TRIRIGA, Report Services, and Content Management Systems. + Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users. Training and Support: + Works with REDM’s training manager to assist with training REDM staff on TRIRIGA, Report Services, and Document Management functionality. + Develop Product Manuals and User Guides. Knowledge, Skills, and Abilities: + Experience writing accurate, plain language, user friendly product manuals and user guides. + Knowledge of common customer service techniques. + Experience collaborating with subject matter experts to develop and test effective instruction or training materials. + Ability to apply logic and analysis to identify the strengths and weaknesses of different approaches. + Ability to communicate professionally, both verbally and in writing, to present complex material in a visually appealing and easily understandable format to non-technical users and stakeholders. + Knowledge of software development methodologies and algorithms to recommend TRIRIGA enhancements and/or other software projects to improve business processes. + Ability to establish and maintain professional relationships, at all levels, both internally and externally. + Ability to function proactively and synergistically, as part of a team, or independently to achieve goals and objectives. + Ability to work in a fast-paced setting, manage time efficiently between multiple priorities, and deliver under tight deadlines. + Ability to take initiative, exercise good judgment, and use discretion to reach acceptable outcome while protecting sensitive information. + Ability to model behaviors of Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork. Minimum Qualifications: + Intermediate skill level with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook. + Valid and applicable driver’s license. The Benefits of Working for the State of Florida: State of Florida employees enjoy top tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out of pocket contributions. State employees also enjoy the option of selecting between two retirement options, including the FRS Pension Plan and the FRS Investment Plan. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems. For a more complete list of benefits, please click https://www.mybenefits.myflorida.com/ . Our Organization and Mission: Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Special Notes: DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses: DMS.Ability@dms.fl.gov DMS.Veterans@dms.fl.gov An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation. Successful completion of background screening will be required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee