Job Description

The Ops Sup Analyst 1 within Fraud operations team is an mid-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Fraud Operations Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi fraud operations support and processes. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

•              Perform short and long term forecasting analysis and standardized fraud analysis

•              Make judgments based on practice and precedence, and work within guidelines, under general supervision

•              Develop and maintain working knowledge of business/industry standards and practices

•              Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area

•              Identify inconsistencies in data or results, and exchange information in a concise and logical way

•              Impact the business directly through the quality of the tasks/services provided

•              Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

•              Relevant experience of 6+ years in a related role

•              Knowledge and previous experience in the Investigation and Fraud claims process

•              Experience in trend analysis and alerts in early fraud detection

•              Extensive knowledge of the Bank's Transactional Processing platforms / Chargeback cycle

•              Proficient in Microsoft Office and Access

•              Consistently demonstrates clear and concise written and verbal communication

•              Demonstrated ability to remain unbiased in a diverse working environment

Education:

•              Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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