The Ops Sup Analyst 1 in CBPS is an entry-level position responsible for providing non-voice operations support services, including but not limited to; sales support, MIS, Day 2 reviews,  record/documentation maintenance, storage & retrieval of records, and account maintenance. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, internal teams, project managers, custodians and clients. Have a good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
 

Responsibilities:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants and create presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirementsCreate, manage and maintain project plans and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 

Qualifications:

Previous relevant experience preferredProficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills
 

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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