Job Title:

Optimisation Lead

Job Description

Dyson’s Customer Service ANZ team exemplifies Dyson’s problem-solving ethos. There’s no query our teams can’t answer and there’s no fault our Service technicians can’t fix. Our teams obsess over an owner’s experience. We strive every day to create experiences reflective of our innovative brand and that match the quality of our products.

Dyson Customer Service has two main team – Dyson Service and Dyson Customer Care. Our Service teams support physical repairs in the following locations - Auckland, Brisbane, Melbourne, Perth and Sydney. Our Customer Care team is a contact centre and is based in Sydney. Together we support around one million owner interactions each year. As Dyson Experts a key part of our role involves sales and helping our owners discover our latest technology.

We are energetic, results driven and most importantly, team players, who share one common goal – delivering exceptional service to our owners.


PURPOSE OF ROLE:

Our ambition is to the build the best team of Dyson Experts globally to deliver a more personalised service to our owners. We empower our people to challenge the status quo and have created an agile business model to ensure we can actively respond to the future needs of our owners and future owners.

Reporting to the Optimisation Manager, the Optimisation Lead will play a key role in transforming Customer Care’s operations to create better employee experiences and owner outcomes whilst reducing administration costs. You will lead the management of our Knowledge Hub, Communication and Training functions to help improve our ways of working.

You will be a driven and experienced communication expert with previous experience in knowledge, training and coaching. Experience with digital platforms is desirable. You will work in a fun and vibrant team culture that is high performing and cohesive.

Dyson’s Customer Service ANZ team exemplifies Dyson’s problem-solving ethos. There’s no query our teams can’t answer and there’s no fault our Service technicians can’t fix. Our teams obsess over an owner’s experience. We strive every day to create experiences reflective of our innovative brand and that match the quality of our products.

Dyson Customer Service has two main team – Dyson Service and Dyson Customer Care. Our Service teams support physical repairs in the following locations - Auckland, Brisbane, Melbourne, Perth and Sydney. Our Customer Care team is a contact centre and is based in Sydney. Together we support around one million owner interactions each year. As Dyson Experts a key part of our role involves sales and helping our owners discover our latest technology.

We are energetic, results driven and most importantly, team players, who share one common goal – delivering exceptional service to our owners.

PURPOSE OF ROLE:

Our ambition is to the build the best team of Dyson Experts globally to deliver a more personalised service to our owners. We empower our people to challenge the status quo and have created an agile business model to ensure we can actively respond to the future needs of our owners and future owners.

Reporting to the Optimisation Manager, the Optimisation Lead will play a key role in transforming Customer Care’s operations to create better employee experiences and owner outcomes whilst reducing administration costs. You will lead the management of our Knowledge Hub, Communication and Training functions to help improve our ways of working.

You will be a driven and experienced communication expert with previous experience in knowledge, training and coaching. Experience with digital platforms is desirable. You will work in a fun and vibrant team culture that is high performing and cohesive.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time2024-12-27

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