As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

•    Candidates should demonstrate capabilities of being Subject Matter Expert(SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.
•    Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, customer interfacing skills and enthusiasm to learn new applications, solve complex problems, think up and deploy innovative solutions for CSS customers.
•    Should have Strong troubleshooting skills in Oracle HCM modules including extensive experience in the areas of business process analysis, requirement definition and solution design.
•    Fast Formula knowledge is a desirable
•    Ability to work on various assignments simultaneously.
•    Should have real-time hands-on functional and Technical experience on minimum 3 HCM modules and worked on Implementation or L1/L2 level support.
•    Function Skills : Oracle Fusion SaaS HCM Min 3 module (Core HR, OTL , Talent Management, Workforce Management, Payroll, Compensation & Benefits, Oracle Recruiting Cloud, Oracle Learning Cloud , Goal & Performance)
•    Technical Skills : PL/SQL, BI,OTBI, Web Services, Rest APIs, FBDI/HDL/HCM Extracts/HSDL, OIC Integrations/Interfaces
•    Experience levels : Expected experience range from 5 to 9+ years in SaaS/Oracle Fusion Cloud. (Prior EBS experience will also be a plus)

Career Level - IC3