As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice Education & Experience:
BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.
and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Mandatory skills with 7+ years if Experience in
Oracle Applications-EBS R12 (Implementation/Upgrade)
Fusion R13-SCM (Procurement, Order Management, Inventory)
Manufacturing
(1) Oracle Fusion SCM/Manufacturing plus EBS R12 (SCM/Manufacturing)
(2) Implementation/Upgrade/Support Experience is a must.
(3) Should have implemented /Supported1 Fusion implementation project under either Saas or Paas model for SCM/Manufacturing
(4) Should be a hands-on person w.r.t Oracle Fusion SCM/Manufacturing modules.
(5) Good to have knowledge on SCM/Manufacturing modules.
(6) Expertise with configuration and setups for Oracle SCM/Manufacturing modules.
(7) Knowledge of OUM methodologies.
(8) Demonstrated skill in preparation and maintenance of implementation documents.

Career Level - IC3