As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

MCA/BE-Graduates

Mandatory skills with 3+ years if Experience in
Oracle Applications-EBS R12 (Implementation/Upgrade)
Fusion R13-SCM (Procurement, Order Management, Inventory)
Manufacturing
(1) Oracle Fusion SCM/Manufacturing plus EBS R12 (SCM/Manufacturing)
(2) Implementation/Upgrade/Support Experience is a must.
(3) Should have implemented /Supported1 Fusion implementation project under either Saas or Paas model for SCM/Manufacturing
(4) Should be a hands-on person w.r.t Oracle Fusion SCM/Manufacturing modules.
(5) Good to have knowledge on SCM/Manufacturing modules.
(6) Expertise with configuration and setups for Oracle SCM/Manufacturing modules.
(7) Knowledge of OUM methodologies.
(8) Demonstrated skill in preparation and maintenance of implementation documents.

Career Level - IC2