We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. 

Job Description:

Support Services team is looking for a Product Support Manager to oversee regional responsibilities for Oracle Health client support relationships. You will lead strategy and ownership of multiple client relationships with a high degree of variability, manage an organizational or regional span of internal associates, and provide oversight and guidance as needed. As a Product Support Manager, you will deliver recurring reviews of client support metrics to organizational or regional executive leadership, recommending impact strategies and Lead cross-functional collaboration with internal and external stakeholders to execute client vision, objectives, and strategy. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization.

Qualifications

At least 5-7 years total combined related work experience and completed higher education, including: At least 2 years healthcare information technology (HCIT) consulting, HCIT support, business operations and/or other client-facing or HCIT solution work experience At least 5 years additional work experience directly related to the duties of the job and/or completed higher education At least 2 years people management, matrix management, project management or other indirect leadership work experience Experience with Cerner Millennium Bachelor's degree or equivalent relevant work experience Receipt of the appropriate government security clearance card applicable for your position Due to the client contract you will be assigned, this position requires you to be a U.S. citizen