We are seeking an Oracle Integrations Analyst , with functional experience at least one or both of the Order to Cash and Procure to Pay business processes and modules including (but not limited to): AP, AR, G/L, Cash Management, Order Management, and Inventory in implementing ONESOURCE ORACLE Integration and/or financial add-ons for ORACLE R12 or Fusion. This Analyst will help define the next generation of tax interfaces with Oracle products. Our ONESOURCE Integrations for Oracle is a key component of our product suite. You will provide Analysis, solutions, and work arounds to customers' reported issues with domain expertise with implementing tax scenarios and integrating ONESOURCE Indirect Tax to ORACLE applications including ERP, e-commerce and POS. This position is unique as you will be exposed to customers from all different industries and their business requirements and operations, work with Support teams, and provide your analysis and inputs to the Product and Engineering team.
About the role:
In this role as an Oracle Integrations Analyst you will:
Responsibilities
Maintain a working relationship with internal customers including Product Development, Professional Services, Customer Advocacy, as well as Oracle via the Oracle Partner ProgramWork closely with application developers, other BSA’s and QA testers throughout the entire product life cycleParticipate in customer calls, visits and meetings to gather requirements and resolve issuesSupport product rollouts and implementations as domain expert and/or primary business interface to partner domain experts. Follow product into the field to ensure customer success.Support current products, including 2nd level support analysis, patch assessment, and work-around investigationProvide business and data integration expertise to customers, partners and internal professional services personnel as needed.Analyzes customer problems of high complexityAssesses scope of impactMitigates customer impact of issues and defines, reviews, and executes work aroundsIdentifies options for problem resolution and initiates actionEngages others as appropriate and escalates as requiredProvides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faultsLiaises with various application development and content teams, customer service teams, and other software and hardware support teams.Proactively monitors production and nonproduction environments and/or applicationsProvides input for technical plans and solutions.Provides technical guidance to less experience analystsHas in-depth knowledge of a technical discipline or area and provides subject matter expertiseConducts root cause analysis and correlation of other system and/or application problems of high complexity.Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.Manages multiple and sometimes competing priorities.Prepares status updates for customer problems or projects.Regularly communicates and shares knowledge with rest of the team.Performs actions aligned with defined standardsThe following are required for some positions but not all:Develops, configures, or supports tools for system monitoring and/or troubleshooting.*Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.*Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business. *Provides ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.*
About you:
You are a good fit fot this role if your background includes:
Other Qualifications:
Excellent communication and presentation skills in interacting with management and communicating functional vision to both internal and external constituenciesStrong customer-facing experience and skills.Strong interpersonal communication, presentation, organizational and planning skillsStrong desire to learn & highly self motivatedExposure to other ERP or eCommerce systems is a plusTechnical/ Oracle development experience (Foundation, SQL*Plus, System Administration) is a plus.Knowledge of APIs, Webservices (SOAP & REST), xmlAbility to multi-task and work under tight deadlines in a fast paced environmentPrevious work with Oracle R12 EBS Tax module is a plusPrevious work with Oracle Fusion Applications and Fusion Tax is a plus.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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