Job Responsibilities:
-Order Screening: Review orders for completeness and accuracy, verifying product codes, quantities, pricing to minimize errors, cross-validate against company’s Order Intake policy and Internal Controls.
-Order Processing: Accurately input customer purchase orders into the company's order processing system, ensuring all details are correctly performed for new booking request and/or Change order request for OIT purpose and reporting;
-Process Internal Purchase Order: Ensure Project Management Requested Delivery Date are timely and accurately updated in company’s internal system and perform correspondent tasks to generate Intercompany and 3rd party vendor Purchase Orders;
-Factory Order Cleaning and Provide Initial Allocation Date: Monitor order interface between commercial and factory kernels, perform related tasks to provide first Confirmed Delivery Date on the Sales Order;
-Communication: Interact with customers/Key account managers to confirm order placement details, updates and resolve any issues or concerns.
-Order Tracking: Monitor the status of orders, from entry to a Confirmed Delivery Date is provided, and communicate order progress to customers and relevant stakeholders.
-Documentation and Record Keeping: Maintain organized records of order-related information [new booking and change order], including Customer PO or contract, any additional approval or exception process, .
-Training and Compliance: Stay up-to-date with company policies and procedures, as well as any relevant industry regulations, to ensure compliance and adherence to best practices in order entry and PO placement process.
Requirements:
-Ability to identify and address issues that may arise during the process, such as delays, ambiguity or discrepancies.
-Ability to adapt to changes in deliverables scheduled, customer requirements, or unforeseen challenges
-Good communication skills while dealing with standard delivery scenarios, coordinating with limited number of stakeholders,
-Stronger communication skills while dealing with more complex booking scenarios, coordinating with various stakeholders and providing clear updates to customers and market.
-The ability to prioritize tasks and manage time effectively to meet deliverables deadlines and ensuring sales/market alignment;
-Cross-functional and cross-cultural influencing skills
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.