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The Role\: Order Administrator

What will you do?

·  Receive orders from clients and District Managers.

·  Verify orders and ensure that they include all mandatory information required to be able to process them.

·  Verify that all prices are correct and checking the quotes.

·  Check and assign the correct promise, shipping and requested dates to orders making sure to follow the order entry process and rules.

·  Ensure that all products included in the orders are active for the region (i.e. detect phase-outs).

·  Book orders against the correct DC depending on the availability and client needs.

·  Close relationship with District Managers and Clients in order to be able to resolve and correct incorrect information/requirements in the orders within a 24hrs window.

·  Availability to cover order entry team member from other regions.

·  Ensure that the end to end process is completely fulfilled.

·  Escalate issues that need support from management as early as possible to minimize impact on customer order.

·  Attend trainings that will assist with order coordination and customer service.

·  After hours support as required plus additional tasks as assigned by management on a case to case basis, including but not limited to, chairing relevant meetings, creation of relevant reports, etc.

·  Other duties as assigned.

·  Order Management is an essential supporting link between SE ITB Sales team, the local logistics team and our local distributors and customers.

·  This position is responsible for the administration of all incoming orders, entering them into the system and management of whole process while interacting with all the team members.

This position works with the following key internal parties\:

o  Order Fulfillment Coordinators

o  Commercial Teams

o  Finance

o  Pricing Team

o  Product and Configuration Teams

o  DC Planners

o  ANC Buyers

o  Logistics