Base Pay Range: $21.40 - $36.40 Per Hour

Primary Location: USA-AZ-Chandler-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Global Customer Organization (GCO) is field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.  They partner closely with our customers to provide a comprehensive portfolio of products, services, and expertise, to help them manage yield throughout their fabrication process – from research and development to final volume production.  

Responsibilities of this group include maintaining strategies and client relationships, identifying, and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.  This diverse and dynamic team partners with KLA’s service organization and factory divisions to help ensure alignment between customer needs and corporate offerings to maintain a high level of customer satisfaction. 

Looking for an experienced professional Administrator with the ability to resolve a wide range of issues in practical ways with minimal assistance.  Our ideal candidate would have expertise in the following areas:

·          Responsible for preparing quotations for both spares and contracts for KLA Worldwide customers.

·          Booking customer contracts into CRM system and updating the internal tracker once received customer PO.

·          Generate contract and spare invoices and credit memos, and submit invoices based on the customer requirements.

·          Capture credit card payments in Shopify.

·          Handling of customer inquiries or disputes and managing their part repair orders and/or returns. 

·          Liaise with Headquarters logistics for distributor order arrangements.

·          CRM/SAP Database management including updating and maintaining customer service records.

·          Running/Providing/Generating and analyzing reports necessary for service operations.

·          General Office Assistance (logistics shipments, office supplies, etc.)

·          Miscellaneous administrative requests as needed.

Minimum Qualifications

·          Minimum 3 years’ experience in administrative or customer service. 

·          Ability to collaborate with diverse groups of customers, service engineers, managers, sales, and other regional administrators.

·          Ability to run multiple projects and systems simultaneously (CRM, Shopify (shopping cart), DHL portal, etc.) with a high level of accuracy in a fast-paced environment with frequent interruptions. 

·          Proficient in Microsoft Excel.  

·          Ability to assemble and analyze customer data and provide reports utilizing SAP/CRM (or similar) and Excel.

·          Able to work independently.

·          Excellent communication and interpersonal skills.

·          Friendly, outgoing, and positive attitude.

·          Willingness to tackle new tasks.

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:  medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.