Ericsson proudly invites applications for the dynamic role of Order and Delivery Management (ODM). A position critical to our operations, the ODM plays a key role in managing, monitoring, and executing all aspects of order fulfillment, including delivery, returns and transportation. This role serves as a linchpin within our supply chain, ensuring efficient execution and optimal management of order and return flows to align with sales order and project requirements. If you have a demonstrable capacity for order execution, a talent for logistical planning, and a commitment to outstanding service, we want to hear from you.
What you will do:- Define delivery strategies, aligning them with customer expectations in terms of cost, timeline, and specifications.
- Manage and oversee the registration of incoming customer orders, ensuring clarity and accuracy.
- Proactively monitor all aspects of the order to ensure timely acknowledgments and alignment with customer or project specifications.
- Assign and release products to relevant network activities, managing materials availability confirmations.
- Aid in the processing of invoices/credit notes relevant to purchase and non-purchase orders.
- Determine appropriate strategies and locations for returns by managing and controlling the receipt of faulty/excess material.
- Handle creation and registration of Customer Service Requests (CSR), determining acceptance or rejection criteria.
- Safeguard the timely execution of shipments from logistic service providers, ensuring the creation of Transport Service purchase orders.
The skills you bring:- Dangerous Goods Compliance Management.
- Order Planning and Acknowledgement.
- Transport Optimization.
- Order Creation.
- Order Delivery Preparation.
- Order Monitoring and Maintenance.
- Excess Material Management.
- Return Management.
- Goods Transport.