Job Title: Order Entry Lead Job Description We are seeking a dedicated and knowledgeable Order Entry Lead to join our team. The ideal candidate will have strong experience in order management, demonstrate proficiency in various software tools, and possess excellent problem-solving skills. This role involves collaboration across multiple departments and requires effective communication and leadership abilities. Responsibilities + Master product knowledge and utilize all software and tools efficiently (Just Foods, Batch Metrics, P21, Bar Tender, Excel, etc.). + Understand the intricacies of the order process and identify areas of concern and potential improvement. + Work with major contacts in all departments to facilitate problem resolution with the correct personnel. + Handle minor issues and customer concerns, field and direct incoming customer service-related calls and questions. + Notify the Director of Supply Chain and request assistance for major issues and areas of concern. + Report crises to the Supply Chain Manager during hours of operation, following designated procedures to protect customer relationships and company interests. + Perform coaching and mentoring to support Customer Service Team members. + Collaborate and communicate successfully with other supervisors and managers within various locations. + Report learning opportunities that enhance the overall functionality and knowledge of the customer service team. + Act as a mentor and advocate for direct reports’ growth and opportunities. + Process Customer Care Team PTO requests and schedule. + Delegate Customer Service Team workload and customer assignments under the guidance of the Supply Chain Manager. + Support sales of products from both companies as dictated by customer-specific product mix. + Conduct daily functions in accordance with company policies and procedures, and comply with all regulatory and internal requirements. + Support and promote the reporting of all health, safety, environmental, near-miss, accident, or injury incidents. Essential Skills + Order entry + Data entry + Order processing + Inventory management + Purchase order management + Proficiency in Microsoft Excel + Customer service orientation + Experience with Microsoft Office Additional Skills & Qualifications + 5+ years of order entry and administrative experience + ERP knowledge is a plus + Experience in manufacturing is beneficial Work Environment This position is onsite, Monday to Friday, 8 AM to 5 PM, located in Belcamp. The role offers exposure to different teams and skillsets, providing opportunities for growth within the company. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.