Career Opportunities: Order Entry Representative (34904) Requisition ID 34904 - Posted - AADG, Inc - ASSA ABLOY Door Group - USA: California (Ontario, CA - Concours St) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - No Travel Required  Job Description Print Preview Do you enjoy working as part of a team? Do you want to work in an environment where your efforts are appreciated? Do you enjoy working in a manufacturing atmosphere? Do you want to work for a global industry leader who has a fantastic reputation? If you answered yes to these questions, then this opportunity may be for you! Our Southwest Service Center is looking to add an Order Entry Representative to the Team. This role will be located on-site in our Ontario, California facility. ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education. Come see who we are at: https://www.assaabloy.com/group/en/about-us What would you do as our Order Entry Representative? You will enter orders placed by our customers into the system for manufacturing. This includes interpreting product specifications and researching drawings. Confidentiality is a must due to the sensitive nature of various competitive and industry documents and materials this position will be in contact with. You will also: + Perform all duties relating to the processing of customer orders with a high degree of accuracy, ensuring timely order fulfillment (orders may range from basic stock items to highly configured customized products + Act as the primary point of contact for customers regarding order status, discrepancies, conflicts, or inquiries related to product specifications, pricing, and delivery times. + Follow up with customers to confirm order details and resolve any issues promptly. + Review customer order forms for accuracy, completeness, and adherence to company policies and procedures. + Proactively identify and communicate any discrepancies, order conflicts, or application issues that could impact the processing of an order. + Work with cross-functional teams (such as sales, manufacturing, and logistics) to resolve conflicts and ensure timely order fulfillment. + Provide technical support to both customers and manufacturing teams by answering inquiries and troubleshooting product-related issues. + Assist customers and internal teams with technical specifications, product applications, and configuration options. + Carefully review customer order forms to verify completeness and accuracy before entering them into the system. + Ensure that any special instructions, configuration details, or customer requests are noted and communicated clearly to relevant teams. + Commit to maintaining a safe work environment by following ASSA ABLOY’s safety protocols, including the proper use of PPE. Promptly report any unsafe conditions or equipment to ensure the health and safety of all team members. + Maintain a clean and organized work area, ensuring all documents and equipment are organized and safe. + Must be available to work overtime as needed, including weekend work. + Other duties as assigned. The Skills and Experience you need : + High School Diploma or GED required. + Proficiency with Math, Basic Geometry and Algebra. + Excellent computer skills preferred (Word, Excel, Internet, email, etc.) + Excellent interpersonal communication skills, both verbal and written for communicating effectively with customers and co-workers. + Excellent organizational, planning and follow up skills along with a sense of urgency. + Must excel working in a fast-paced environment. Pay: $23.50-$24.75/hour, depending on experience What we offer We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: + Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. + A competitive salary and incentive schemes. + Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few! We review applications regularly, so don’t wait! We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com Let’s create a safer and more open world - together! AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran #LI-SM1 We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.