Job Title: Order Entry Technician Job Description The Order Entry/Customer Service Pharmacy Technician is responsible for order entry and triage. This role involves handling incoming calls, directing them appropriately, and communicating with LTC facilities, pharmacists, nurses, and physicians. The technician will process drug orders received via faxes and other forms, answer medication-related questions, and triage documents by reviewing patient profiles to decide on order placement. The role includes prepping documents for order entry, making calls for new LTC facility admissions, and resolving order issues by understanding the Automatic Dispensing Unit. The position involves entering medication orders at a rate of 40-45 per hour and handling about 15-30 calls daily. Responsibilities + Handle incoming calls and direct them appropriately. + Communicate with LTC facilities, pharmacists, nurses, and physicians. + Process drug orders received via faxes and other forms. + Answer medication-related questions. + Triage documents by reviewing patient profiles and making order placement decisions. + Prep documents for order entry by highlighting pertinent information. + Enter medication orders at a rate of 40-45 per hour. + Make calls for new LTC facility admissions. + Resolve order issues by understanding the Automatic Dispensing Unit. + Transfer orders to retail pharmacies. + Work on assigned areas including phone handling and data entry. Essential Skills + Knowledge of SIG codes. + Registered Pharmacy Technician with the state of MN (national certification not accepted). + 6+ months of pharmacy experience in a retail or LTC setting. + Experience in retail should include typing orders and knowledge of SIG codes. Additional Skills & Qualifications + Experience with customer service in pharmacy settings such as Target, Walgreens, CVS, or Cub Foods. + Proficiency in data entry. + Ability to work in a repetitive and production-based role. Work Environment + The work environment is an office setting with approximately 12 teammates. Each technician will have their own cubicle with access to team leads and managers nearby. It is a quiet and production-based environment. + The role is repetitive and involves handling all incoming phone calls, faxes, and electronic orders, as well as triaging documents and orders. + Technicians will be assigned to different areas throughout the week, spending 50% of their time on phone calls and 50% on data entry. Shifts vary, including mid and late shifts, with availability required for all shifts. + Training for the first month will be during the mid-shift. + Work includes every other weekend or every 3rd weekend, with specific shifts on Saturdays and Sundays. + Technicians will still work 5 days a week with days off adjusted based on the weekly schedule. Pay and Benefits The pay range for this position is $21.00 - $23.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Eden Prairie,MN. Application Deadline This position will be accepting applications until Jan 28, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.